When placing an order from this site please be aware of the following policies:
1. All orders are FINAL. Refunds are on a case by case basis in extreme cases where the customer contacts us prior to the order being made, during hours of operation or emails us at brownsugarbakeshopLR@gmail.com Any refunds issued may take up to 10 business days to post back in your account and will reflect a less than 2% of total charge refund fee.
2. We are not a nut-free facility. Even if your order does not contain nuts, various kitchens and packaging areas may do.
3. We will assist in the prosecution to the full extent of the law any instances of credit card fraud.
4. There is not a retail walk-in store, please take advantage of our delivery service or visit the retailers and restaurants listed on the home page that sell Brown Sugar Bakeshop Original Desserts. Prices shown do not include mandatory state and local taxes. Those amounts will be reflected in shopping cart.
5. Delivery orders are accepted online! Please have someone expecting to receive your order at the scheduled delivery window(all menu deliveries have a 60 minute window in case of multiple deliveries that also have your designated time, e.g., you select 11am delivery, your order will be delivered between the hours of 11am-12pm.) Delivery is available Mon-Fri 10:30am-3:30pm. At your request, a delivery confirmation text at time of delivery to the number provided on order form is optional. The fee is a flat rate of $5 for purchases up to $99.99 and FREE DELIVERY for orders $100.00 or more! Min. $17 purchase for delivery orders. Note: $5 Flat Delivery Fee subject to change.
6. Please handle your desserts with care. Drive with caution and be mindful of your products when driving. Do not leave your desserts in temperatures higher than 74 degrees Fahrenheit. Chilled desserts must be immediately refrigerated upon receipt.
**IMPORTANT** NOTICE WHEN ORDERING DOZENS OF COOKIES, BARS, OR CUPCAKES:
YOU CAN ONLY SELECT ONE DOZEN OF ANY ONE FLAVOR PER DOZEN DEAL, NO MIXING.
THE BAKERS CHOICE ASSORTMENT LISTED IN DROP DOWN BOXES ARE THE ONLY ASSORTMENT AVAILABLE. THEY WILL CONSIST OF THE FLAVORS OF OUR CHOICE FROM WHAT WE HAVE BAKED THE DAY YOUR ORDER IS SCHEDULED FOR DELIVERY. Be advised prior to placing orders...